
Chat Support Specialist
23 hours ago
Are you looking for a career in customer service? We're hiring Chat Support Specialists to join our global team.
Job Overview:This role involves handling customer queries through chat in a professional and timely manner. You will provide accurate information regarding products/services and resolve customer concerns efficiently while ensuring customer satisfaction.
Main Responsibilities:
- Handle customer inquiries through chat with professionalism and urgency.
- Provide detailed information about our products/services.
- Resolve customer complaints efficiently, guaranteeing customer satisfaction.
- Maintain accurate documentation of all interactions as per company guidelines.
- Follow standard procedures and protocols when troubleshooting.
- Collaborate with internal teams to resolve issues when necessary.
Requirements:
- Education: Bachelor's or Master's degree in any field.
- Communication Skills: Excellent written English communication is required.
- Ability to multitask and handle pressure in a fast-paced environment.
- Prior experience in BPO/chat support is an advantage.
Benefits:
- A rotational shift schedule
- Opportunities for growth and development
How to Apply:
Interested candidates can visit us on the specified date and time at the designated venue. Please bring your resume and be prepared to showcase your skills and experience.
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