Senior Enterprise Support Specialist

4 days ago

Gulbarga, Karnataka, India beBeeMicrosoft Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description

Leverage your technical expertise to provide exceptional support for Microsoft 365 applications at a high level of proficiency.

The ideal candidate will possess deep knowledge of Office applications, as well as troubleshooting COM add-ins across the suite, Adobe Acrobat, and WinZip.

You will be working closely with other support teams and escalating complex issues to senior engineers or vendors as needed.

Responsibilities include:

  • Providing expert technical assistance for Microsoft 365 product applications
  • Collaborating with other support teams
  • Escalating complex issues to senior engineers or vendors as needed

Qualifications we seek in you:

Minimum Qualifications:

  • Bachelor's/Master's degree in computer science engineering/technology)
  • Relevant technical certifications would be an asset

Preferred Qualifications/Skills:

  • Strong background in troubleshooting on enterprise Windows, Mac, and iOS environments as well as MS Office 365 applications that reside on those platforms
  • Proficient in resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments
  • Expertise in supporting Outlook and native email clients, with in-depth knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues
  • Familiarity with Microsoft Exchange Admin Center and delegation permissions
  • Experience with Adobe applications is beneficial
  • ITIL and major incident management knowledge
  • Strong problem-solving skills to quickly identify and resolve issues
  • Ability to work independently as part of a virtual team bringing a sense of urgency to tasks
  • Effective communication and presentation skills
  • Exceptional analytical and troubleshooting skills, detail-oriented, and quality-minded

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