Elevate Business Growth and Customer Experience

1 day ago

Tiruppur, Tamil Nadu, India beBeeDevelopment Full time ₹ 60,00,000 - ₹ 1,50,00,000
Business Growth and Relationship Management Specialist

We are seeking a seasoned business growth and relationship management specialist to drive revenue expansion for our B2B product.

Main Responsibilities:

  • Rapidly acquire, engage, and retain users to fuel revenue growth. Develop targeted strategies to increase user acquisition, engagement, and activation.

  • Collaborate with internal stakeholders to launch new features or products supporting business growth, optimizing user experience and satisfaction.

  • Enhance customer experience from a product standpoint through effective onboarding processes and support.

  • Achieve key performance indicators (P&L, customer onboarding, and activation targets) for assigned categories.

Relationship Management:

  • Foster strong relationships with banks, payment aggregators, and other strategic partners for our B2B product.

  • Promote customer-centric principles within the organization and with clients.

  • Develop and implement plans to understand customer needs, ensure timely closures, and cultivate profitable relationships.

  • Stay informed about market trends, regulations, and competition to maintain a competitive edge.

Product Enablement:

  • Become knowledgeable about company products and offerings to effectively communicate value propositions.

  • Create business models and pitches for product showcases.

  • Onboard new prospects and existing players onto our products, including digital payments solutions.

  • Manage multiple onboarding projects simultaneously, ensuring seamless execution.

  • Prepare dashboards and trackers for management review and decision-making.

Requirements:

  • Strong understanding of payments and digital technologies to provide innovative solutions.

  • Experience building and running payments products/platforms is an asset.

  • Hands-on experience with Microsoft Office tools (Excel, PowerPoint, Word).

  • Excellent interpersonal skills to achieve consensus and drive business objectives.

  • Familiarity with AI capabilities and leveraging AI-driven insights/tools for business development and partner engagement.

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