Client Manager

8 hours ago

Delhi, Delhi, India BSI Full time

Great that you're interested in a career with BSI.

Purpose of the position

  1. To conduct on-site assessments against the requirements of relevant standards or specifications and provide expertise to produce surveillance and initial assessment reports and make recommendations for certification decisions.
  2. To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk and "Making excellence a habit".
  3. To prepare assessment reports and deliver findings to clients to ensure client understanding of the assessment decision and clear direction to particular items of corrective action where appropriate.
  4. To recommend the issue, re-issue or withdrawal of certificates, and report recommendations in accordance with BSI policy, procedures and prescribed time frame.
  5. To lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team.
  6. To establish and develop an effective partnership, which secures the commercial relationship and encourages opportunities for business development and increased client satisfaction with clients in your portfolio.
  7. To provide accurate and prompt information to support services, working closely with them to ensure that client records are up to date and complete and that all other internal information requirements are met.
  8. To plan/schedule workloads to make best use of own time and maximize revenue-earning activity. Coach colleagues as appropriate especially where those members are inexperienced assessors or unfamiliar with clients' business/technology and assist in the induction and coaching of new colleagues as requested.
  9. To maintain and develop assessment skills and technical and management system standards knowledge.
  10. To provide technical support to clients through business development, sales and customer service staff.
  11. To act as a brand Ambassador for BSI. This means acting ethically, following company rules and promoting BSI services to clients so they are able to optimize business performance and "Make Excellence a Habit".

Candidate specifications

  1. Bachelor's degree or above in any field. Knowledge on Human Resource, labour, health and safety and applicable legal requirements.
  2. Minimum 4 years working experience in Manufacturing or Service Industry.
  3. Commercial understanding of compliance industry, minimum 2 years quality system management.
  4. Knowledge of business processes and application of quality management standards.
  5. Good verbal and written communication skills and an eye for detail.
  6. Be self-motivated, flexible, and have excellent time management/planning skills.
  7. Can work under pressure.
  8. Willing to travel on business intensively.
  9. An enthusiastic and committed team player.
  10. Good public speaking and business development skill will be considered advantageous.

Key performance indicators

  1. Delivery of man-days as booked in time and good quality work together with positive feedback from clients.
  2. Feedback efficiently to both clients and internal queries Timely submission of reports.
  3. Actively solve problems when needed with "can do" attitude.
  4. Add value to clients by identifying their needs and introducing multiple BSI services to improve clients business performance and help them "Make excellence a habit".
  5. Help to avoid customer attrition by providing quality value added service and technical support.

Additional Details

As an employee of BSI, you have the following responsibilities towards Environment, Health and Safety in addition to your role and responsibilities defined for the purpose of job.

  1. Understand, commit and follow the BSI Group Health, Safety, Environment & Quality (HSEQ) Policy.
  2. Learn and follow safe working environment.
  3. Undertake Suitable Training as communicated from time to time.
  4. Report hazards, near miss and safety incidence.
  5. Report environmental issues and incidence.
  6. Follow Safety Rules including using Personnel Protective Equipment (PPEs).
  7. Participation in Hazard Identification.
  8. Participate in the process of risk mitigation.
  9. Participation in Accident Investigation.
  10. Exercise the right to withdraw oneself from work if one feels it is unsafe working environment. Inform the respective line manager.
  11. Contribute in achieving Environment, Health and Safety objectives.
  12. Work in teams to make BSI a safe workplace.

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