
Client Success Leader
1 day ago
Strategic Leadership Role
The Director of Client Servicing plays a pivotal role in developing and executing strategic plans to drive business growth, foster strong client relationships, and ensure exceptional service delivery.
- Leadership and Strategic Planning: The Director collaborates with cross-functional teams to develop Annual Operating Plans (AOPs) that align with client needs and digital platform policies.
- Brand Positioning and Differentiation: The Director defines brand positioning strategies that differentiate clients from competitors and resonate with target audiences.
- Client Relationship Management: The Director fosters strong, trusting relationships with clients to ensure client renewals and upsells, conducts regular meetings to understand strategic growth plans, and identifies upsell opportunities.
- Performance Analysis and Reporting: The Director evaluates marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
- Resource Planning and Contract Management: The Director updates resource planning quarterly, ensures timely contract renewals, addresses obstacles proactively, and educates team members on legal considerations.
- Financial Management: The Director maintains monthly client P&Ls, ensuring billing targets are met.
- Team Management and Development: The Director conducts monthly team meetings, provides feedback, mentors teams for proactive problem-solving, and structures training programs to improve work quality and specific competencies.
- Team Growth: The Director hires capable independent resources that can understand, communicate, and execute client briefs accurately.
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Client Services Leader
1 day ago
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Cultivating Success Leader
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Customer Success Strategist
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Strategic Enterprise Leader
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ServiceNow Expert Leader
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Drive Enterprise Success
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