Cloud Infrastructure Support Specialist

1 day ago

Bengaluru, Karnataka, India Check Point Software Full time

We are seeking a highly skilled Cloud Infrastructure Support Specialist to join our dynamic team at Check Point Software. As a key member of our Salesforce Production Team, you will play a crucial role in managing and optimizing our Salesforce platform, ensuring its smooth operation, and supporting internal teams in leveraging Salesforce to meet business objectives.

This is a challenging opportunity for a motivated individual with a strong background in Salesforce administration, excellent problem-solving skills, and the ability to thrive in a fast-paced, collaborative environment.

Job DescriptionKey Responsibilities:
  • Ticket Handling:
    • Provide day-to-day support to Salesforce users, troubleshooting and resolving issues promptly.
    • Manage and prioritize Salesforce-related tickets in the ticketing system, ensuring timely resolution of issues.
    • Analyse and resolve incidents, problems, and requests logged by users.
    • Escalate complex issues to the Salesforce architect teams and follow up to ensure resolution.
    • Document resolutions and maintain a knowledge base for common issues and solutions.
  • Customization & Configuration:
    • Manage and maintain the Salesforce platform, including user setup, roles, profiles, permissions, and data management.
    • Perform regular system audits and prepare for upgrades.
    • Ensure data integrity and cleanliness through regular maintenance and data validation processes.
    • Customize Salesforce to meet business requirements, including creating custom objects, fields, workflows, and validation rules.
  • Support & Training:
    • Conduct training sessions and create documentation to help users understand and utilize Salesforce effectively.
    • Collaborate with stakeholders to gather requirements and translate them into Salesforce solutions
    • Work with the IT and development teams to integrate Salesforce with other systems and applications.
  • Compliance & Best Practices:
    • Stay up-to-date with Salesforce best practices, new features, and industry trends.
    • Ensure compliance with company policies, security protocols, and industry regulations.
    • Implement and manage Salesforce security measures, including field-level security, data encryption, and access controls.
Requirements:
  • Salesforce Administrator certification (ADM 201) is required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
  • Proficiency in Salesforce configuration, including Flows, custom objects, fields, page layouts, validation rules, reports and dashboards.
  • Proven experience as a Salesforce Administrator (Tier 2) in a large enterprise environment.
  • Strong understanding of Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Excellent verbal and written communication skills in English are essential.
  • A proactive approach to learning new technologies and tools.
  • Bachelor's degree in computer science, Information Technology, Business Administration, or related field.
  • Experience with the following applications is advantageous: My Jira, Jira Service Desk, and Copado.
  • Experience with the following applications is advantageous: OwnBackup, Clari, Salesloft, 6sense, ZoomInfo, and Marketo.
Estimated Salary:

$120,000 - $180,000 per annum, depending on experience.

Please note that this salary estimate may vary based on location and other factors.

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