Servicenow Technical Lead

3 days ago

Ajmer, Rajasthan, India beBeeExpert Full time ₹ 15,00,000 - ₹ 20,10,000
Job Title: Servicenow Architect

As a high-level technology expert, you will play a key role in designing and implementing innovative solutions that meet the needs of clients.

Main Responsibilities:

  • Engage with stakeholders to understand user stories and determine requirements.
  • Design and implement ServiceNow solutions after thorough analysis and hand them over to the development team for implementation.
  • Provide guidance on what is configuration versus customization, focusing on solutions that remain close to out-of-the-box functionality as possible.
  • Customize and develop ServiceNow applications and support the rollout of new applications and modules.
  • Configure Application UIs and Workflows
  • Demonstrate a deep understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance.
  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus.
  • Maintain consistency in code alignment across instances and ensure clean code in update sets.
  • Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate.
  • Ensure that configuration is consistent across development, testing, and production environments.

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