Global Delivery Director
5 days ago
Clarion Technologies is seeking a seasoned executive to lead its global delivery function, driving strategic initiatives and ensuring the highest levels of customer satisfaction, revenue generation, and technical excellence.
Key Responsibilities:
- Strategic Leadership: Develop and execute a strategy for the global delivery function, aligning closely with the broader organizational goals.
- Customer Relationship Management: Build and nurture strategic relationships with clients, ensuring a deep understanding of their business needs and seamlessly aligning delivery solutions to drive highest level of customer satisfaction.
- Financial Strategy: Develop and execute account-wise business plan with a strategic focus, aiming for sustained revenue growth and enhanced profitability for existing customers.
- Cross-Functional Collaboration: Collaborate strategically with cross-functional teams, including Sales, Marketing, Technology, HR, Talent Acquisition, and Resource Management to achieve the strategic goals outlined in the Annual Business Plan.
- Innovation and Technology Excellence: Stay ahead of the curve and collaborate closely with the Technology function to implement cutting-edge practices and leverage AI for project delivery.
- Employee Engagement & Development: Implement world-class people practices ensuring high levels of employee engagement, learning, and development for delivery organization.
Requirements:
- 20+ years of experience in Delivery in IT Services Industry with exposure to US market. Currently playing a strategic leadership role in Delivery. Strong strategic vision for shaping the future of project delivery.
- Proven track record in formulating and executing strategic initiatives that drive growth and operational excellence.
- Exceptional Delivery Management Skills with exposure to multiple delivery models, domains, and accounts.
- Strong account mining and engagement skills with a focus on customer relationship building & driving growth from existing accounts.
- Demonstrated ability to continuously innovate delivery processes, enhancing overall efficiency and quality.
- Exceptional strategic thinking, business acumen, and the ability to look beyond immediate Delivery P&L.
- Excellent leadership & cross-functional collaboration skills.
- Proven data-driven approach to strategic decision-making, coupled with excellent problem-solving and prioritization skills.
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