Strategic Growth Partner

1 week ago

Ellore, Andhra Pradesh, India beBeeBusiness Full time ₹ 10,00,000 - ₹ 2,50,00,000
Job Description:

As a Strategic Growth Partner, you will play a pivotal role in ensuring the successful implementation of business solutions for clients. You will work closely with client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution.

Key Responsibilities and Accountabilities:

  • Client Engagement & Relationship Building:

Develop and maintain strong relationships with key stakeholders to foster long-term partnerships. Understand client objectives and align them with our product solutions to drive their success.

  • Prepare detailed Implementation Roadmaps:

Work closely with clients and pre-sales teams to detail the solutioning and prepare clear implementation roadmaps which explain the process and system workflow and exception scenarios.

  • Customer Success Management:

Serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. Regularly review account performance metrics and KPIs to ensure the client's goals are met.

  • Lead Business Implementation projects:

Drive business implementation projects by collaboratively working with client, pre-sales teams and product teams. Lead efforts to drive project management best practices so as to ensure we are delivering the project in an agreed timeline with agreed resources and ensuring scope is closely monitored.

  • Data-Driven Insights:

Leverage data to provide actionable insights to customers. Monitor and report on key metrics such as product adoption, engagement levels, and churn risk. Suggest improvements or changes based on the analysis.

  • Customer Training & Enablement:

Provide clients with training and resources to ensure they understand and can fully utilize the product. Develop customized learning paths and onboarding plans to accelerate time-to-value.

  • Infant Care & handover to support:

Manage infant care, close all points by working with product and support teams. Create customer SOPs for processes that can be used by clients and internally by support teams. Work with the support team to handover the project to Support and Key Account Managers.

  • Customer Feedback Loop:

Act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.

Required Skills and Qualifications:
  • Strategic thinking and problem-solving skills
  • Understanding of supply chain principles and operations in detail
  • Bachelor's degree in Business, Marketing, Sales, or a related field. Master's degree is a plus
  • 5+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company
  • Experience in managing projects and working in a collaborative environment
  • Ability to work independently and manage time effectively

Role Benefits:
  • Opportunity to work with top-tier clients and lead high-impact projects
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities

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