
Vehicle Service Manager
3 days ago
Job Title: Vehicle Service Manager
We are seeking an experienced and skilled Vehicle Service Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations of our vehicle service workshop.
Key Responsibilities:- Plan, organize, and control the overall service operations.
- Allocate jobs to technicians and monitor progress to ensure timely delivery.
- Ensure availability of required tools, equipment, and infrastructure for smooth operations.
Quality & Productivity:
- Ensure adherence to high-quality service standards.
- Monitor and improve workshop productivity and efficiency.
- Conduct regular quality checks on completed jobs before delivery.
Customer Satisfaction:
- Handle escalated customer complaints and provide quick resolutions.
- Maintain high Customer Satisfaction Index scores.
- Ensure transparent communication with customers regarding repairs and costs.
Team Management:
- Lead, train, and motivate service advisors, technicians, and support staff.
- Conduct regular performance reviews and technical training sessions.
Reporting & Compliance:
- Maintain and share daily, weekly, and monthly service performance reports.
- Ensure compliance with policies, processes, and statutory regulations.
Qualifications & Experience:
- Diploma / Degree in Automobile or Mechanical Engineering.
- Minimum 5–8 years of experience in an automobile dealership service department, with at least 2 years in a supervisory or managerial role.
Requirements:
- Strong technical knowledge of vehicles and systems.
- Excellent leadership, communication, and problem-solving skills.
- Ability to handle high-pressure situations and meet deadlines.
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