Innovation Engineering Services Manager

1 day ago

Nagpur, Maharashtra, India beBeeHosting Full time ₹ 65,00,000 - ₹ 85,00,000

About Us:

We are a global innovation engineering services company headquartered in Pittsburgh. Our core purpose is to impact lives by transforming businesses through innovation.

Our teams engage with clients through collaborative, white-box engagement models that include extended teams and turn-key projects. We excel in building new products and re-engineering legacy products using state-of-the-art technologies and innovation.

We prioritize execution, outcomes, and continuous learning, which has been recognized as one of Pittsburgh's fastest-growing companies by the local business press and as a leader in innovation.

Job Description

We seek a skilled Hosting Team Member to support the deployment, hosting, and maintenance of a Laboratory Information Management System.

The role involves managing application environments, ensuring system availability, supporting validation activities, and collaborating with cross-functional teams to provide seamless application hosting services in a regulated environment.

  • Application Hosting & Environment Support: Install, configure, and maintain the Laboratory Information Management System application environments. Perform environment refresh, patching, and upgrades as per project and business requirements. Ensure environments comply with IT security and audit requirements.
  • Monitoring & Incident Management: Monitor system performance, logs, and scheduled jobs to ensure high availability. Troubleshoot and resolve application hosting issues in coordination with infrastructure, DBA, and application teams. Handle incident, problem, and change management processes.
  • User & Access Management: Manage user provisioning, roles, and access rights in compliance with security policies. Configure secure authentication and data transfer protocols.
  • Backup, Recovery & Compliance: Ensure regular backups and disaster recovery readiness for Laboratory Information Management System environments. Support IQ/OQ validation documentation and execution during deployments or upgrades. Provide support for internal/external audits by maintaining SOPs and compliance records.
  • Collaboration & Documentation: Work with cross-functional teams (DBA, Infrastructure, Validation, Security) to resolve hosting issues. Document configurations, procedures, and environment details in knowledge repositories. Provide shift handovers and on-call support for production-critical environments.

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