
Mobile Device Technical Support Representative
2 weeks ago
Technical Support Specialist - Mobile Devices
This role involves handling technical support for mobile devices and services through various channels. As the first point of contact for users, you will troubleshoot issues and work closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in technical support
- Excellent communication skills in English
- Ability to work in a fast-paced environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Why This Role Matters:
This role plays a critical part in ensuring seamless user experiences across global regions. Your expertise will directly impact our customers' satisfaction and loyalty.
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