Senior Support Engineer

2 weeks ago


Bengaluru, Karnataka, India Oracle Full time

Job Summary:

We are seeking a highly skilled and experienced Senior Support Engineer - EBS SCM to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support for the installation, recommended maintenance, and use of Oracle products
  • Develop solutions to complex customer issues
  • Act as a technical interface to customers, Original Equipment Manufacturers (OEMs), and Resellers (VARs)

Requirements:

  • In-depth experience in using or developing Oracle's EBS products
  • Deep technical skills in PL/SQL, Forms, Java, and JSP
  • Proven track record of complex problem solving
  • Excellent verbal and written skills in English
  • Ability to work under stress and in a fast-paced environment
  • Self-motivated and customer-focused

About Oracle:

Oracle is a global leader in enterprise software and cloud computing. We offer a dynamic and inclusive work environment that values diversity and innovation.



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