Senior Support Engineer
2 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Senior Support Engineer - EBS SCM to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Provide technical support for the installation, recommended maintenance, and use of Oracle products
- Develop solutions to complex customer issues
- Act as a technical interface to customers, Original Equipment Manufacturers (OEMs), and Resellers (VARs)
Requirements:
- In-depth experience in using or developing Oracle's EBS products
- Deep technical skills in PL/SQL, Forms, Java, and JSP
- Proven track record of complex problem solving
- Excellent verbal and written skills in English
- Ability to work under stress and in a fast-paced environment
- Self-motivated and customer-focused
About Oracle:
Oracle is a global leader in enterprise software and cloud computing. We offer a dynamic and inclusive work environment that values diversity and innovation.
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