Expert Customer Support Specialist

12 hours ago

Rajkot, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Role SummaryA highly skilled and experienced Technical Support Engineer is required to join our team. This role involves providing exceptional customer support, resolving technical issues, and collaborating with internal teams.

Job Duties:
  • Provide top-notch customer support through various communication channels including phone, email, and chat.
  • Troubleshoot complex technical problems and resolve customer issues within specified time frames.
  • Document all incidents with detailed troubleshooting information, root cause analysis, and resolution details.
  • Collaborate closely with internal teams to escalate and resolve critical issues.
  • Contribute to the development of an internal and external knowledge base for faster incident resolution.

Requirements:
  • Minimum 1-3 years' experience in product support interacting with English-speaking customers.
  • Excellent verbal and written communication skills in English language.
  • Strong problem-solving skills and ability to think critically.
  • Possess a passion for technology and ability to quickly grasp new technical concepts.
  • Ability to work in high-pressure situations and meet tight deadlines.
  • Proficiency in ticketing and tech support platforms such as Zendesk, Freshdesk, and Salesforce.
  • Collaborative mindset to identify root causes for technical issues.
  • Technical problem-solving methodologies and effective communication of technical details.
  • Excellent communication and interpersonal skills.
  • Strong organizational and time management skills.

Desirable Skills:
  • Frontend: JavaScript, HTML5, CSS3, jQuery; good to have LESS, Twitter Bootstrap, TypeScript, Sass, AngularJS/React.
  • Backend: Node.js/Python/PHP/JAVA*.
  • Database: Working knowledge of SQL queries, knowledge of one or more databases MongoDB, PostgreSQL, or any other NoSQL DB knowledge.
  • Networking concepts, Linux terminal commands, HTTP headers, cookies, web APIs, web servers, and SSL knowledge.

Why Join Us?

We are a close-knit team of skilled engineers and support professionals who strive for excellence in our field. We offer immense growth opportunities, continuous learning, and a chance to work with innovative brains. If you're passionate about technology and customer support, this is the perfect opportunity for you to explore entrepreneurial mindsets, open cultures, and multiple products to build relationships.

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