Network Expert

2 weeks ago

Rajkot, Gujarat, India beBeeNetwork Full time US$ 90,000 - US$ 1,10,000
Expert Network Support Specialist

We are seeking a highly skilled Expert Network Support Specialist to deliver world-class support, troubleshooting complex technical issues and maximizing customer value.

Key Responsibilities:

  • Provide customers and partners with expert technical guidance on network configuration, performance and troubleshooting.
  • Diagnose, isolate and resolve technical issues while coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer satisfaction and engagement through exceptional communication skills.
  • Utilize diagnostic tools, scripts and lab environments to replicate and resolve complex issues.
  • Contribute to technical documentation, knowledge base and troubleshooting guides.
  • Collaborate with cross-functional teams to deliver the best customer experience possible.
  • Serve as the voice of the customer internally by sharing insights and feedback.

Requirements:

  • 5+ years of experience in a technical support or customer-facing engineering role.
  • Background in B2B SaaS and strong knowledge of network fundamentals.
  • Deep expertise in switches, routers and networking concepts.
  • Certifications preferred: CCNA, JNCIE or higher.
  • Working knowledge of Linux, VMware ESXi and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management and cybersecurity best practices.
  • Empathetic communicator with a passion for customer success.
  • Able to manage multiple issues and tasks in a fast-paced environment.

Why You'll Thrive in This Role:

  • Be part of a company at the forefront of network security and visibility.
  • Work remotely with a talented, collaborative global team.
  • Direct impact on customer success and product growth.
  • Fast-paced startup environment with room to grow and innovate.

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