Customer Support Expert

1 day ago

Rajkot, Gujarat, India beBeeAnalytical Full time ₹ 6,00,000 - ₹ 10,00,000

As a Customer Service Professional, you will play a vital role in delivering exceptional support to our clients.

  • Provide expert assistance to clients via live chat or email, resolving their queries efficiently and effectively.
  • Stay up-to-date with industry trends and market conditions to offer informed advice and guidance to clients.
  • Manage and follow up on client inquiries and complaints, utilizing strong problem-solving skills to resolve issues promptly.
  • Collaborate with the team to enhance customer service standards and optimize work processes.

Key Qualifications:

  • Bachelor's degree in a relevant field such as Finance, Economics, or Mathematics.
  • Diploma in Business Administration or a related field with a keen eye for numbers.
  • 2-4 years of experience in customer-facing roles, preferably in frontline operations (live chat and email).
  • Strong analytical skills and proficiency in English are essential.
  • A passion for developing knowledge and a long-term career in fintech/crypto trading firms is desired.
  • Excellent communication and time management skills are required.

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