Customer Support Advocate
1 day ago
In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving issues in a timely and professional manner.
Key Responsibilities- Welcome new customers with a personalized call to guide them through onboarding and initial orientation.
- Contact at-risk customers to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
- Address and resolve customer issues related to billing, platform access, and general inquiries by coordinating with internal teams.
- Maintain detailed call logs and customer status in the CRM system, and participate in quality assurance assessments.
- Provide feedback on workflows and suggest enhancements to improve the customer experience.
- Excellent communication skills.
- Able to understand concerns, assess needs, and act quickly.
- Patient and dedicated to improving customer experience and outcomes.
- Capable of managing call schedules, follow-ups, and reports efficiently.
- Comfortable using CRM systems, call monitoring tools, and internal platforms.
This role offers the opportunity to work in a dynamic environment, where you will have the chance to make a real impact on our customers' lives.
OthersYou will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences.
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