Business Growth Strategist

1 week ago

Kozhikode, Kerala, India beBeeTransformation Full time ₹ 32,00,000 - ₹ 43,00,000
Job Description

We are seeking a seasoned professional to lead enterprise-wide transformation programs with a focus on cost reduction, process efficiency, and quality improvement across global BPO operations.

This individual will align transformation initiatives with strategic business goals, driving measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics (CSAT, FCR, etc.).

Key Responsibilities:
  • Strategic Transformation Leadership: Develop and implement strategic plans for business growth and profitability through data-driven insights and analytics.
  • Achieve Business Outcomes: Collaborate with cross-functional teams to achieve business outcomes through process improvements, automation, and innovation.
  • Drive Process Excellence: Design and implement process improvements using Lean Six Sigma methodologies to reduce costs, increase efficiency, and improve quality.
  • Cross-Functional Program Execution: Partner with stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
Requirements:
  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.
Technical Skills:
  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

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