Guest Experience Coordinator

1 day ago

Alwar, Rajasthan, India beBeeService Full time ₹ 60,00,000 - ₹ 80,00,000
Guest Experience Coordinator

The role of Guest Experience Coordinator is a unique opportunity to make a positive impact on our guests' stay with us. We are a hospitality chain offering quality accommodations across India, and we're looking for someone who can provide exceptional service and ensure our guests have an unforgettable experience.

Key Responsibilities:
  • Provide proactively communicate with guests via phone, email, or chat to share pre-arrival information and address concerns.
  • Ensure timely and accurate responses to guest queries regarding hotel policies, amenities, and local attractions.
  • Handle guest complaints or issues promptly and professionally, escalating to relevant departments if necessary.
  • Coordinate with the reservations team to guarantee seamless handover of guest information and payment details.
  • Identify opportunities to upsell additional services or amenities to enhance the guest experience and increase revenue.
  • Promote hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty.
  • Build strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences.
  • Maintain a guest database with accurate and up-to-date contact information, preferences, and special requests.
  • Track and analyze pre-arrival metrics to identify areas for improvement and develop strategies for enhancing the pre-arrival experience.
Requirements and Skills:
  • Previous experience in hospitality, customer service, or a similar role is beneficial but not required.
  • Strong written and verbal communication skills, with the ability to convey clear and professional information.
  • Excellent interpersonal skills and the ability to build rapport with guests and team members.
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy.
  • Comfortable using various technology tools like email, chat systems, and reservation software.
  • Ability to work independently and collaborate well with others in a team-oriented environment.
  • Knowledge of local attractions and the hospitality industry would be beneficial.
  • Flexibility to work various shifts, including weekends and holidays, as needed.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

Why Choose Us:

We are a dynamic and growing company that values innovation, teamwork, and excellence. Join us and become part of a passionate team dedicated to delivering exceptional guest experiences.

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