Senior Guest Relations Coordinator

4 days ago

Alwar, Rajasthan, India beBeeGuestRelationsManager Full time ₹ 8,00,000 - ₹ 15,00,000

Key Responsibilities:

We are looking for an experienced Guest Relations Manager to oversee the day-to-day operations of our Passenger Terminal Building and VIP Terminal.

  • The successful candidate will be responsible for managing a team 24/7, ensuring that all operational activities are conducted efficiently and effectively.
  • The role involves reviewing records/logs/reports/mails of previous day operations, identifying deviations and initiating corrective action.
  • You will prioritize and address escalated issues from Customers/Stakeholders/Team Members, communicate action plans regarding complaints to Customers/Stakeholders/Team Members and HOD.
Main Objectives:
  • To plan, coordinate and execute planned/unplanned events/facilitation with internal & external agencies.
  • To ensure operational activities in lounges & VIP Terminal are recorded and maintained for future requirements.
Expected Outcomes:
  • The ideal candidate will frame, review and update SOPs and guidelines for Guest Relations operations.
  • Ensure upkeep of infrastructure and consumables to meet VVIP standards, maintain coordination with Govt. Agencies, Concessioners, State Protocol Dept., MEA, Govt. of India, major industries and industry bodies.
About the Role:
  • This is an exciting opportunity to join our team and contribute to delivering exceptional guest experiences.
  • You will have the chance to work closely with high officials of State and Central Government, maintain coordination with High Commissions/Trade Commissions in Bengaluru and represent BIAL in advance protocol coordination with BCAS, MOCA, MEA, MOD, and MHA for VVIP movements.
Requirements:
  • A strong background in Guest Relations or a related field is essential for this role.
  • Excellent communication and interpersonal skills are required to manage a diverse range of stakeholders.

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