
Guest Services Coordinator
24 hours ago
We are seeking a skilled Guest Services Coordinator to join our team.
- This is a unique opportunity to work in a fast-paced environment and develop your skills in providing exceptional guest services.
The ideal candidate will have excellent communication skills, be able to multitask and maintain accurate records.
About the RoleThis is a key role within the organization, responsible for handling daily tasks and workloads, providing information about hotel services and ensuring all reservations and enquiries are accurately processed.
You will work closely with other departments to provide seamless guest experiences.
A strong understanding of customer service principles and practices is essential for this role.
Key Responsibilities- Handle incoming guest calls and emails with effective communication skills and attention to detail.
- Process and confirm reservations, enquiries and special requests in line with company policies.
- Educate guests on our philosophy and wellness offerings while addressing their individual needs.
- Provide excellent customer service by handling complex inquiries and requests.
- Maintain accurate records and generate reports related to reservations, occupancy and revenue as needed.
- Bachelor's degree or diploma in Hotel Management or a related field.
- Strong communication and presentation skills.
- 2-3 years of experience in a similar role.
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