Senior Customer Engagement Specialist

2 days ago


Kozhikode, Kerala, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title:

A Senior Customer Engagement Specialist is sought after to enhance customer loyalty and retention through exceptional communication and service delivery.

About the Role:

This 6-month contract position with a global technology leader requires managing customer interactions, promoting subscription purchases, and resolving outstanding overages. Key Responsibilities include:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversion rates from trials to purchases and accounts suspended due to non-response.
Requirements:

The ideal candidate will possess advanced knowledge of Microsoft Excel software, basic knowledge of Microsoft Word, analytical skills, problem-solving ability, experience in customer service, strong communication and negotiation skills, proficiency with CRM systems like Salesforce, and experience in Zendesk.



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