Client Engagement Specialist

4 days ago


Kozhikode, Kerala, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Client Engagement Specialist

 

Overview

We seek a highly motivated individual to provide exceptional client support as the first point of contact. This role requires strong problem-solving skills and attention to detail.

Key Responsibilities

  • Respond promptly to inquiries, providing accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive experience.
  • Maintain detailed records of client interactions and feedback.
  • Escalate complex issues to relevant departments for timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.

Qualifications

  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in client-facing roles preferred.
  • Excellent verbal and written communication skills in English.
  • Strong analytical and problem-solving abilities.
  • Proficiency with CRM systems and MS Office/Google Workspace.

Preferred Skills

  • Prior experience in BPO, IT, or customer success roles.

This role demands professionalism, empathy, and clear communication to resolve issues and provide excellent support.

The ideal candidate will have strong independent work skills and be able to manage multiple tasks effectively in a fast-paced environment.

 

Our organization offers a dynamic and supportive work environment where you can grow and develop your skills.

 



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