Employee Experience Specialist

1 week ago

Alleppey, Kerala, India beBeehumanresources Full time ₹ 1,80,000 - ₹ 2,40,000
HR Service Manager

We are seeking a dedicated professional to join our team as an HR Service Manager.

This role involves providing top-notch support to employees by acting as the first point of contact for payroll, HR policies, benefits, and internal queries.

The ideal candidate will possess strong communication skills, basic knowledge of HR/payroll processes, and a passion for employee satisfaction.

Main Responsibilities:

  • Log, track, and ensure timely resolution of employee concerns.
  • Coordinate with HR, Payroll, and Finance teams to resolve issues.
  • Provide clear guidance on company policies and procedures.
  • Maintain employee records with accuracy and confidentiality.
  • Support the development of FAQs, knowledge base, and employee self-service tools.
  • Escalate complex cases to senior HR team members when required.

Requirements:

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
  • Basic knowledge of labor law and payroll practices preferred.
  • Strong communication skills (language proficiency in Spanish is required).
  • Good organizational and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficiency with MS Office and HRIS/Payroll tools is an advantage.

Key Competencies:

  • Service-oriented mindset
  • Strong interpersonal skills
  • Attention to detail
  • Quick learner and adaptable
  • Team player

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