Training and Development Specialist

2 days ago


Alleppey, Kerala, India beBeeDevelopment Full time ₹ 9,00,000 - ₹ 12,00,000
Training and Development Specialist

This is a challenging role that requires the ability to design, develop, and deliver training programs for employees in a business process outsourcing (BPO) environment.

Main Responsibilities:
  • Conduct training sessions on soft skills such as communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership essentials.
  • Create new hire induction training and refresher sessions tailored to BPO employees' needs.
  • Analyze training requirements through surveys, performance reports, and manager feedback to identify areas for improvement.
  • Develop relevant training content, role plays, simulations, and case studies for the BPO/customer service environment.
  • Counsel and mentor employees to enhance their customer interaction, empathy, and problem-solving skills.
  • Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
  • Collaborate with operations and HR teams to ensure alignment between training modules and business objectives.
  • Maintain accurate records of training participation and outcomes.


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