Technical Support Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Support Engineer to join our team at Sampoorna Consultants Pvt. Ltd. The successful candidate will be responsible for providing technical support and troubleshooting services to our customers.
Key Responsibilities:
- Understand customer needs and align with business objectives
- Handle incidents within SLAs, including troubleshooting, diagnosing, and resolving platform issues
- Follow system support guidelines, reproduce faults, and coordinate with relevant teams for resolution
- Lead the development of post-event root cause analysis reports
- Implement configuration changes as per access rights and approvals
- Engage in technical discussions to enhance network performance and suggest improvements
- Collaborate with support team members, share best practices, and create knowledge base articles
- Develop and use feedback to prevent future support issues
- Address complex problems with innovative solutions
- Analyse traffic, tune solutions for security, and present reports to customers or account managers
Preferred Experience and Knowledge:
- 6 to 9 years of experience in IT, Computers, or Electronics & Communications
- B.Tech/BE in IT, Computers, or Electronics & Communications
- Telecom experience in VAS/DATA system operations, maintenance, and mobile networks (GSM, GPRS, UMTS)
- Technical knowledge in messaging (SMSC, SMS, SMPP, RCS, MMS, SIP), signalling (SS7, Diameter, GTP-C, 5G), and tools (Kafka, ElasticSearch, Kibana, SQL, REST API, Consul, Nginx, haproxy, Grafana, Prometheus)
- Scripting and networking skills in Linux commands, Shell/Python scripting, TCP/IP, routing, switching, BGP, BFD
- Skills in troubleshooting, communication, presentation, reporting, analysis, and interpersonal skills
- Knowledge of Linux OS, MySQL, Kubernetes, Docker, AWS, Azure; experience with ticketing systems
About Us:
Sampoorna Consultants Pvt. Ltd is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our customers and are seeking a talented Support Engineer to join our team.
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