AR Call Center Representative

2 weeks ago


Delhi, Delhi, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: AR Caller

We are seeking a highly skilled and experienced AR Caller to join our team. As an AR Caller, you will be responsible for providing exceptional customer service support and collections via phone calls.

The ideal candidate should have experience in RCM/DME for at least 1 year and possess strong verbal and written communication skills. You should also be able to work independently and as part of a team, delivering a first-class, professional customer service using a range of communication methods.

The role requires the ability to resolve customer queries in the first point of contact, focus on delivering a positive customer experience, and contribute to process improvements.

Key Responsibilities:

  • Assess and resolve inquiries, requests, and complaints primarily over the telephone.
  • Utilize sound judgment and make decisions within established procedures for each service request.
  • Manage and update customer interactions daily, generated through workflows and queues, on an account-wise basis.
  • Achieve key and critical performance targets.

Requirements:

  • Graduation (any stream)
  • 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.


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