Property Operations Manager

15 hours ago

Aligarh, Uttar Pradesh, India beBeeHospitality Full time ₹ 9,00,000 - ₹ 11,00,000

We are seeking an experienced and dynamic leader to oversee the operations, strategy execution, and team management at a property level.

Key Responsibilities:
  • Develop and execute operational strategies in alignment with the company's vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management

  • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

  • Ensure exceptional guest experiences by upholding service standards and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain brand reputation.

Budget and Financial Management:

  • Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
  • Identify cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards:

  • Ensure all branch operations comply with company policies, local regulations, and safety standards.
  • Conduct regular audits to maintain quality and operational consistency across properties.

Qualifications and Requirements:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.

What We Offer:

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

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