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Training Administrator

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Pune, Maharashtra, India beBeeLearning Full time ₹ 8,00,000 - ₹ 14,00,000
Job Opportunity

About VOIS:

We are a strategic business unit, providing value-added services across 28 countries.

We deliver high-quality services in IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, and more.

Our organization has evolved into a global entity, focused on delivering business outcomes through Intelligent Solutions.

About Our India Operations

We started operating in India in 2009 and now have delivery centers in Pune, Bangalore, and Ahmedabad.

We support global markets and group functions of Vodafone, delivering best-in-class customer experience through multi-functional services in IT, Networks, Business Intelligence, and Analytics.

Role Purpose

We seek a professional to manage online and classroom-based training for our global businesses, including functional administration.

Key Responsibilities:
  • Create and update courses/trainings in the Learning Management System (LMS)
  • Load, test, and troubleshoot e-Learning content, collaborating with content owners to resolve issues before publishing
  • Manage learner enrollment and attendance for classroom sessions where online enrollment is not possible
  • Become a virtual member of the LMS community/Academies, representing our Global Shared Service Centre and identifying new requirements for process improvement
  • Deliver learning requests/tasks within set KPIs (e.g. SLA, TAT, Quality)
  • Schedule and execute planned training
  • Track and monitor attendance, feedback, and effectiveness, sharing results with stakeholders and raising flags when necessary
  • Manage the learning management system
  • Vendor management and instructor evaluation
  • Assist trainees in resolving all training queries
  • Oversee all calendar and ad hoc programs
  • Maintain training materials, approved instructors, and content repository
  • Manage financial trackers (PR/PO)
  • Provide relevant reports based on training data, coordinating with the SCM team
  • Update and maintain Training Process and procedure documents repository
  • Introduce and implement ideas for training assessment/effectiveness measures improvement
  • Deliver Training Programs/Modules according to training plan requirements and a business-driven schedule
Core Competencies:
  • Minimum 2-3 years of work experience in training/HR operations
  • Domain knowledge for e-learning, classroom, and virtual class learning administration in any LMS platform
  • LMS configuration, administration, and SuccessFactor knowledge (desirable)
  • Advantage if worked in Shared services environment
  • Ability to effectively communicate with global employees/stakeholders
Must-Haves:
  • Bachelor's/Master's degree in a related field
  • Training and Development/LMS knowledge (preferably SuccessFactor)
  • Basic MS Office skills

We value diversity and inclusion, providing an equal opportunity employer environment.