Global Payments Program Manager

22 hours ago

Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

About the Role

We are seeking a highly motivated Sr. Program Manager to join our team at ADCI HYD 13 SEZ. As a key member of our global team, you will drive innovative and cutting-edge payment solutions delivery for our growing and diverse global payee population.

The ideal candidate will have 5+ years of program or project management experience, with a proven track record of defining program requirements and using data and metrics to determine improvements. They will also have experience working cross-functionally with tech and non-tech teams, as well as delivering cross-functional projects.

Key Responsibilities

  • Collaborate with global stakeholders to manage payment services effectively.
  • Identify process and technology improvements that can be leveraged across regions or globally within AP and drive implementation.
  • Define and drive both immediate and long-term solutions for payment escalations/complex payment use cases.
  • Work with regional payments operations teams to enhance operational efficiency.
  • Lead root cause identification and consensus on process enhancements.
  • Manage cross-functional efforts in regulated markets with out-of-the-box payment solutions.
  • Communicate effectively to Sr. leadership of Finance groups, various business teams, Tech teams, and external banking partners.

About the Team

This role will be part of a truly global team, and will drive conversations with stakeholders from various parts of the business. We innovate on behalf of the payee and implement new payment solutions, which provide scalable processes and technology for the business growth and needs. We are always on a look out for more optimization in payments and are customer-obsessed in our approach.

Qualifications

  • 5+ years of program or project management experience
  • Experience defining program requirements and using data and metrics to determine improvements
  • 5+ years of working cross-functionally with tech and non-tech teams experience
  • 5+ years of delivering cross-functional projects experience

Preferred Qualifications

  • 3+ years of driving process improvements experience
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience defining business requirements and helping identify solutions through both process improvement and technology
  • Demonstrated ability to stay organized and meet deadlines while managing multiple priorities.
  • Experience with understanding complex process flows and driving process improvements.
  • Experience defining KPIs and operational metrics

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