Program Manager

6 days ago

Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time
Job Description

At Amazon Dev Center India - Hyderabad - A85, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Our mission is to make Amazon.com the safest place to shop online. The CTPS team safeguards the order pipelines; monitoring, tracking, and managing risk to ensure long-term buyer satisfaction.

Key Responsibilities
  • Develop good relationships and partnerships with internal and external CTPS departments to quantify business projections, forecast network capacity, investigate underlying issues to mitigate risks and create short and long-term solutions.
  • Calculate required headcount and plan capacity across global sites based on volume received from forecasting team and inputs received from other teams.
  • Monitor execution of headcount plans, analyze plan performance against volume trends, SLAs, projected capacity vs. actual capacity and track/analyze impacts of process improvements.
  • Prepare ad hoc analysis like excess analysis & participate on projects as needed.
  • Keep track on hiring and inform stakeholders in case of any delay.
  • Forecast contacts and plan capacity for worldwide IPV program.
  • Weekly/Monthly governance on HC utilization.
  • Constant communication with WFM, business team, finance, senior leadership, operations, recruitment and other internal clients on status of plan vs Actual.
  • Participate and contribute to business review meetings and document writing to promote team efforts.
  • Improves previously defined processes with quantified positive impact.
  • Optimizes cross-team processes that improve team efficacy and delivery.
  • Responsible for gathering and summarizing feedback on project launch, misses and communicating to all teams involved in a timely manner.
Requirements
  • 3+ years of program or project management experience.
  • 3+ years of working cross functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
  • Experience defining program requirements and using data and metrics to determine improvements.
Preferred Qualifications
  • 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
  • 3+ years of driving process improvements experience.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

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