Program Manager
3 weeks ago
Roles and Responsibilities include:
- Successfully execute the large-scale incubation program for a multinational setting up a GCC in India.
- Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. demand management (working closely with US counterparts), scope, cost, time, issue, risk, resource, communication, stakeholder management.
- Plan the program based on a defined need results in detailed scope /budget / schedule baseline.
- Monitor and control the work to ensure that the program remains on track and in control.
- Build change management processes and methodologies.
- Reports on variances to the approved program baseline
- Close the program to formalize acceptance of the project result and release project resources.
- Interface and communicate with program team, management and stakeholders.
- Manage program work and resources to enable successful and timely completion of the project.
- Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors.
- Delivery of program aligned to overall business and technology strategies and architectures.
- Work within defined governance processes.
- Manage external contracts and suppliers where required.
- Support development of business cases with the customer team including leading on the solutions estimate
- Lead the development of the program charter and scope, and ensure delivery of the solution to schedule, budget and scope.
- Develop objectives, phasing and content of the project to deliver on the business case benefits, budget and timescales.
- Manage to the objectives and plan by thorough risk, issue and change management across both business and technology parts of the program.
Key skills and experience required:
- Experience of managing large GCC programs with personal accountability for delivering to time and cost for a time duration of 12 to 18 months
- Individual contributor with an experience managing multi faceted programs ranging from Finance, Talent Acquisition, Operations and Technology
- MBA/ PGDM with 10 to 15 years in managing large and complex programs.
- Work experience in a consulting, professional services industry, GCC set up preferred
- Monitors and manages program baseline to ensure activities are occurring as planned - scope, budget and schedule manages variances
- Proactively identify risks and issues on program - leading team to develop risk management and issues management plans
- Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
- Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
- Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
- Demonstrate business analytics to manage and meet sponsor and customer needs
- Program manager is expected to act independently to deliver project to schedule, budget and scope; support provided as required and requested, and is self-driven and motivate
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