Food Service Operations Director

5 days ago

Hyderabad, Telangana, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Restaurant And Bar Operations Manager

Job Overview:

The Restaurant and Bar Operations Manager plays a pivotal role in ensuring the smooth operation of a restaurant or bar, guaranteeing that all aspects of service meet high standards. The ideal candidate will possess exceptional leadership skills, be able to multitask with ease, and have an in-depth understanding of hospitality management principles.

Key Responsibilities:

  • Operational Alignment: Ensure that food and beverage activities are aligned with corporate objectives and implemented accordingly.
  • Departmental Operations: Oversee preparation and update of individual departmental operations manuals to maintain efficiency and productivity.
  • Divisional Communications: Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and well-organized.
  • Guest Service Delivery: Ensure that all employees deliver exceptional guest service at all times, maintaining a culture of excellence and customer satisfaction.
  • Complaint Resolution: Handle guest and internal customer complaints and inquiries in a courteous and efficient manner, providing timely resolutions to issues.
  • Team Collaboration: Establish and maintain positive guest and colleague interactions, promoting a harmonious work environment.
  • Service Quality: Verify that guests are receiving the best possible service, maintaining high standards of quality and attention to detail.
  • Outlet Performance: Monitor service and food and beverage standards in the outlet, making adjustments as necessary to optimize performance.
  • Inventory Management: Assist in inventory management and ongoing maintenance of hotel operating equipment and other assets, ensuring efficiency and cost-effectiveness.
  • Cost Management: Manage costs proactively based on key performance indicators, identifying areas for improvement and implementing strategies to optimize expenses.
  • Employee Development: Develop employee skills and abilities through training, coaching, and mentoring, fostering a culture of growth and development.
  • Training Programs: Plan and implement effective training programs for employees, enhancing their knowledge and competencies.
  • Innovation Encouragement: Encourage employees to be creative and innovative, embracing new ideas and approaches to enhance business outcomes.
  • Organizational Support: Support the implementation of organizational initiatives, policies, and procedures, ensuring alignment with company goals and objectives.

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