Quality Operations Manager
3 days ago
HCLTech is seeking an experienced Quality Operations Manager to lead our P2P domain engagements.
Key Responsibilities:
- Analyzing trends in process quality and creating appropriate plans
- Maintaining the effectiveness of these plans by monitoring progress
- Conducting thematic reviews
- Evaluating the effectiveness of audits across various personas
- Identifying areas for process improvement through robustness studies
- Developing and implementing process re-engineering strategies to standardize operations and optimize outcomes
- Providing expertise as a quality escalation point for engagement-level quality resolution
- Designing and executing training programs for quality across the engagement
Requirements:
- Hands-on experience with SAP Finance Domain, particularly Accounts Payable
- A minimum of 18 years of functional and BPO experience in the P2P domain
- Demonstrated leadership in delivering large change projects across the P2P landscape
- Experience working in the BPO ecosystem on international projects, especially in the Americas region
- Excellent stakeholder management and customer-facing skills
- Lean Six Sigma Black Belt certification or equivalent
Estimated Salary: $120,000 - $180,000 per annum, depending on location and experience.
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