Customer Service Manager
3 weeks ago
We are seeking a highly skilled Customer Service Manager to lead our customer support team at NeoLotex Business Solutions Private Limited. This role involves managing a team of representatives who provide excellent customer service and after-sales support.
The successful candidate will be responsible for creating policies and procedures, overseeing the customer service process, and ensuring a standardized level of service is maintained for all customers.
- Team Management: Lead and manage a team of customer support representatives.
- Customer Service Process: Oversee the customer service process, ensuring it is efficient and effective.
- Policy Creation: Create policies and procedures for customer service.
- Quality Assurance: Conduct quality assurance surveys with customers and provide feedback to the team.
- Product Knowledge: Possess excellent product knowledge to enhance customer support.
- Communication: Possess excellent communication and interpersonal skills.
- Leadership: Ability to lead and motivate a team.
- Candidate Requirements: Bachelor's degree in administration or a related field, minimum 6 months or 1 year experience, and knowledge of CRM systems.
Requirements
- Excellent product knowledge.
- Ability to lead a team.
- Knowledge of CRM systems.
- Computer skills.
Preferred Requirements
- Knowledge of mediation and conflict resolution techniques.
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