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Customer Service Manager

2 months ago

Bengaluru, Karnataka, India NeoLotex Business Solutions Private Limited Full time

We are seeking a highly skilled Customer Service Manager to lead our customer support team at NeoLotex Business Solutions Private Limited. This role involves managing a team of representatives who provide excellent customer service and after-sales support.

The successful candidate will be responsible for creating policies and procedures, overseeing the customer service process, and ensuring a standardized level of service is maintained for all customers.

  • Team Management: Lead and manage a team of customer support representatives.
  • Customer Service Process: Oversee the customer service process, ensuring it is efficient and effective.
  • Policy Creation: Create policies and procedures for customer service.
  • Quality Assurance: Conduct quality assurance surveys with customers and provide feedback to the team.
  • Product Knowledge: Possess excellent product knowledge to enhance customer support.
  • Communication: Possess excellent communication and interpersonal skills.
  • Leadership: Ability to lead and motivate a team.
  • Candidate Requirements: Bachelor's degree in administration or a related field, minimum 6 months or 1 year experience, and knowledge of CRM systems.

Requirements

  • Excellent product knowledge.
  • Ability to lead a team.
  • Knowledge of CRM systems.
  • Computer skills.

Preferred Requirements

  • Knowledge of mediation and conflict resolution techniques.