Servicenow Expert

3 days ago

Alwar, Rajasthan, India beBeeSolution Full time ₹ 30,00,000 - ₹ 50,00,000
ServiceNow Architect Job Description

The primary function of this role is to engage with stakeholders, comprehend user stories, and establish requirements. We require an expert who can provide guidance on configuration versus customization while emphasizing solutions that remain close to out-of-the-box functionality.

Key Responsibilities:
  • Develop a comprehensive solution design after thorough analysis and hand it over to the development team for implementation.
  • Customize and develop ServiceNow applications and oversee the rollout of new applications and modules.
  • Configure Application UIs and Workflows to optimize efficiency.
  • Demonstrate expertise in application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and prioritize instance performance.
Mandatory Skills:
  • 6+ years of experience working in a design and development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Proven ability to transition technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Services and APIs.
  • Proficiency in IT and Security management best practices (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Expertise in developing solutions in JavaScript and GlideRecord.
Preferred Certifications:
  • ITIL Foundations Certification.
  • ServiceNow Developer Certification(s).
Education Qualification:

Bachelor's degree in a relevant field.

The ideal candidate will possess strong conceptual skills, exceptional communication abilities, and the capacity to articulate and document business objectives effectively.

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