Senior Technical Expert

5 days ago

Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Delivering Exceptional IT Expertise

Job Summary:

We are seeking a highly skilled and experienced IT professional to join our team as a Sr. Engineer. As a key member of our IT department, you will be responsible for providing technical expertise and support to ensure the smooth operation of our systems.

Required Skills and Qualifications:

  • Proven experience in Windows Server Administration, including OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS.
  • Working knowledge on multiple Windows OS platforms, with a focus on performance management for OS.
  • Any Graduate (Engineering / Science) degree.

Key Responsibilities:

  1. Proactive monitoring: Initiate Windows, VMWare, HyperV administration, monitoring, based on SOPs fix the possible issues, Record the findings and analysis into tickets.
  2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome.
  3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L2 support.
  4. Process Compliance:
  • Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process.
  • Prepare a detailed report on the plan of action for the existing tickets for the next shift and engineer.
  • Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined).
  • Ensure tickets are closed post user/customer communication.

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