Program Coordinator

2 days ago

Vellore, Tamil Nadu, India beBeeCoordinator Full time ₹ 45,00,000 - ₹ 80,00,000

About Our Organization:

We are committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments worldwide.

Our unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches has educated over 250,000 individuals across 80+ countries.

We are seeking a Program Coordinator to support learners and ensure smooth delivery of our LATAM region programs. The ideal candidate will have superior written and verbal Spanish/Portuguese skills, flexibility to work in night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.

Main Responsibilities
  • Learner Support: Respond to inquiries across all communication channels (email, chat, WhatsApp, voice), ensuring timely and accurate resolutions to enhance learner satisfaction. Major queries relate to extension requests, assignment submissions, grading, and certificate issuance processes.
  • Team Collaboration: Coordinate with internal teams (course designers, tech support, LMS, instructors) to manage program timelines and address learner concerns efficiently.
  • Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
  • Quality Control: Ensure all communications meet quality standards and brand guidelines. Stay updated on programs and partnerships to support learners effectively.
  • Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
  • Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
  • Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
  • Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

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