Customer Relationship Specialist

1 week ago


Ahmedabad, Gujarat, India Shub Consulting Pvt Ltd Full time

Job Summary
Resset Construction is seeking a highly motivated Post Sales Associate to join our dynamic team in Ahmedabad. As a key member of our team, you will play a pivotal role in nurturing customer relationships, ensuring customer satisfaction, and driving business growth.

Key Responsibilities

  • Build and maintain strong relationships with post sales customers, ensuring their ongoing satisfaction and loyalty.
  • Provide exceptional customer service, addressing inquiries, concerns, and requests promptly and professionally.
  • Coordinate with relevant departments to ensure timely delivery and resolution of post sales issues.
  • Proactively identify and address customer needs and concerns.
  • Foster trust and loyalty through personalized communication and exceptional service.

Collections Management

  • Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.
  • Follow up with customers to collect overdue payments, maintaining a professional and courteous approach.
  • Negotiate payment plans or settlements with customers as needed.
  • Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.
  • Analyze data to identify potential risks and opportunities for improvement.

Qualifications

  • Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.
  • Proven experience in a customer-facing role, preferably in the real estate or construction industry.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • A positive and enthusiastic attitude with a passion for customer service.
  • Excellent time management and organizational skills.

Benefits

  • Competitive salary and commission structure.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

About Us
Resset Construction is a trusted real estate company dedicated to providing exceptional customer experiences. We are committed to building long-term relationships with our customers and partners, and we believe that our team members are the key to our success.



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