Customer Experience Ambassador

7 days ago


Panjim, Goa, India beBeeAmbassador Full time ₹ 15,86,400 - ₹ 18,00,000
Job Title

Customer Experience Ambassador

We are seeking a professional and charismatic Customer Experience Ambassador to join our team.

Key Responsibilities:

  1. Greet guests with a friendly demeanor, creating a welcoming atmosphere from the moment they enter.
  2. Manage reservations and walk-in guests, ensuring seamless table seating and guest flow communication with the service team.
  3. Handle guest inquiries, providing basic information about the menu or concept in a timely and professional manner.
  4. Maintain a warm and inviting atmosphere at the entrance and waiting areas.
  5. Assist in managing guest feedback and special requests, always looking for opportunities to improve the customer experience.

Requirements:

  • Excellent communication and interpersonal skills, able to build rapport with guests and colleagues alike.
  • Friendly, presentable, and calm under pressure, with a strong sense of empathy and understanding.
  • Prior experience in a hospitality or customer-facing role is highly desirable.
  • Comfortable using digital reservation systems, with training provided if needed.
  • Able to work evenings, weekends, and holidays as required, demonstrating flexibility and adaptability.


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