Operations Director for Clinical Excellence

3 days ago

Pune, Maharashtra, India beBeeHospital Full time ₹ 25,00,000 - ₹ 35,00,000

About Manipal Hospitals:

We are one of India's most trusted healthcare brands, catering to over 7 million patients annually. With a strong presence across 38 hospitals in 19 cities, a workforce of 20,500+ employees, and a network of 7,200+ doctors, we are committed to clinical excellence and innovation.

Role Overview:

We're looking for a dynamic and experienced professional to join our Operations team as Unit Operations Head. This role is integral to driving day-to-day hospital operations, ensuring process excellence, maximizing productivity, and enhancing overall patient satisfaction and profitability.

  • Drive overall hospital operations ensuring efficiency, productivity, and adherence to safety and quality standards.
  • Design and implement process improvement plans to enhance patient inflow and service delivery.
  • Collaborate with clinical and non-clinical departments to support seamless hospital operations.
  • Lead cost optimization initiatives while maintaining the highest quality of care.
  • Track and control receivables, reduce PDDs, and minimize disallowances.
  • Drive customer service excellence and patient-centric initiatives to ensure high patient satisfaction.
  • Monitor and improve key operational metrics such as LOS (Length of Stay), billing estimations, and service escalations.
  • Ensure strict adherence to external and internal compliance, including NABH and audit guidelines.
  • Build and develop effective second-line leaders through mentoring and structured training.
  • Handle escalations from patients, corporate clients, or VIPs and ensure timely resolutions.
  • Continuously improve service standards by executing actionable insights from feedback and audits.

Key Responsibilities:

  • Operational strategy, cost control, and resource management
  • Strong communication and interpersonal skills
  • Proficiency in quality, audit, and compliance standards
  • Leadership, people management, and conflict resolution
  • Strong analytical skills with a focus on revenue improvement
  • Patient-first attitude and understanding of healthcare service delivery
  • Ability to manage multiple stakeholders, including consultants, vendors, and patients

What We Offer:

  • Opportunity to lead operations in one of India's premier healthcare institutions
  • High ownership role with direct impact on patient experience and business outcomes
  • Work closely with a collaborative leadership team focused on quality and excellence
  • Competitive compensation aligned with experience and expertise
  • Growth and learning opportunities within our extensive healthcare ecosystem

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