Building Relationships That Deliver

2 weeks ago


Kottayam, Kerala, India beBeeCustomerExperience Full time ₹ 3,00,000 - ₹ 3,50,000
Customer Experience Champion

We are seeking a highly organized and dynamic professional to join our team as a Customer Experience Champion.

About the Role:

The ideal candidate will be responsible for delivering exceptional customer experiences, ensuring a smooth journey from inquiry to enrollment.

Key Responsibilities:

  • Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
  • Provide clear and concise information about health transformation programs.
  • Guide new leads through the enrollment process while coordinating with internal teams.
  • Maintain, manage, and update client data using CRM tools and systems.
  • Support clients with after-enrollment needs, escalate concerns when needed, and ensure timely resolution.
  • Coordinate with internal teams to keep clients updated on any unforeseen delays or process changes.
  • Conduct data analysis and feedback collection to improve client experience and retention.
Requirements:
  • Graduate degree in any discipline (Bachelor's degree required)
  • Prior experience in customer service, inside sales, or relationship management is an asset
  • Proficiency in English and basic computer skills (MS Office, CRM software)

Why Join Us?

  • Be part of a high-growth environment
  • Contribute to changing lives one transformation at a time
  • Collaborate with a dynamic and supportive team


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