
Building Relationships That Deliver
2 weeks ago
We are seeking a highly organized and dynamic professional to join our team as a Customer Experience Champion.
About the Role:The ideal candidate will be responsible for delivering exceptional customer experiences, ensuring a smooth journey from inquiry to enrollment.
Key Responsibilities:
- Engage with inbound leads via phone calls, messages, emails, and social media DMs with prompt and accurate responses.
- Provide clear and concise information about health transformation programs.
- Guide new leads through the enrollment process while coordinating with internal teams.
- Maintain, manage, and update client data using CRM tools and systems.
- Support clients with after-enrollment needs, escalate concerns when needed, and ensure timely resolution.
- Coordinate with internal teams to keep clients updated on any unforeseen delays or process changes.
- Conduct data analysis and feedback collection to improve client experience and retention.
- Graduate degree in any discipline (Bachelor's degree required)
- Prior experience in customer service, inside sales, or relationship management is an asset
- Proficiency in English and basic computer skills (MS Office, CRM software)
Why Join Us?
- Be part of a high-growth environment
- Contribute to changing lives one transformation at a time
- Collaborate with a dynamic and supportive team
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