Regional Retail Growth Manager

As a Retail Business Growth Leader, you will play a pivotal role in driving comprehensive business growth across a cluster of retail outlets within a designated region.

This is a critical position that demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.

• Financial Acumen: Maximize the financial performance of assigned stores by closely working with the business team to hit revenue and cost targets, drive in-store sales through enhanced customer engagement, and strategically manage operational costs.
• Change Management Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies.
• Employee Retention & Development: Recruit, develop, motivate, and retain high-performing store teams, fostering a positive, collaborative, and engaging work environment that encourages growth and reduces attrition.
• Customer Experience & Retention: Ensure delivery of an unparalleled customer experience across all stores, educating customers about personalized plans, driving strong customer engagement and retention that translates into increased online sales and brand advocacy.
• Performance Reporting & Insights: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations to the business team.
• SOP Adherence & Operational Excellence: Ensure strict adherence to Standard Operating Procedures (SOPs), maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of our retail model.
• Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development.
• Audit Management: Be accountable for the successful execution of all internal and external audits within the area, including pre-audit preparation, active participation during the audit process, and diligent follow-up on all audit findings and recommendations.

For this role, we are seeking individuals with the following qualifications:

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. A background in wellness, healthcare, or integrated solutions is a plus.
• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and successfully implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership, team-building, and interpersonal communication skills.
• Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
• Strong organizational skills and attention to detail, with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.
• Willingness to travel regularly within the assigned area.

Some essential core competencies for this role include:

• Experience: Proven experience in retail management, with significant time in multi-store operations.
• Education: MBA/PGDM in Marketing or Operations highly preferred; Bachelor's degree minimum.
• Leadership: Proven ability to lead, mentor, and scale large teams.
• Strategic Vision: Capacity for annual business planning, sales forecasting, and market opportunity visualization.
• Financial Acumen: Strong P&L management, cost control, and budget oversight.
• Operational Mastery: Deep understanding of retail operations, compliance, and store hygiene.
• Sales Driver: Consistent track record of achieving and exceeding challenging sales targets and driving revenue growth.
• Customer Escalation Management: Handle ground-level customer escalations and report it to the business team.
• Communication: Excellent interpersonal, presentation, and negotiation skills.
• Problem-Solver: Logical decision-making in high-pressure situations, with a focus on remedying discrepancies.
• Adaptability: Ability to initiate and manage change effectively within the organization.