International Voice Support Specialist

3 weeks ago


Pune, Maharashtra, India Emblaze Hiring Solutions Full time

Job Overview:

An International Voice Process Job at Emblaze Hiring Solutions involves handling customer calls from diverse countries, focusing on the U.S., U.K., Australia, and more.

The role may encompass product and service support or technical assistance, where customers seek to resolve issues.

This Voice process comprises two key processes: Inbound Voice and Outbound Voice.

Inbound Voice Process:

This process addresses incoming customer calls, which may pertain to various types of issues. As the name suggests, the focus is on receiving and resolving customer inquiries and concerns in a professional manner.

Key Responsibilities:

  1. Handle customer calls in a timely and efficient manner.
  2. Provide product and service support or technical assistance as needed.
  3. Ensure excellent customer experience through effective communication.


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