International Support Specialist

3 weeks ago


Pune, Maharashtra, India 2coms Full time
Job Description for International Voice Support

We are seeking a highly skilled and experienced International Voice Support professional to join our team at 2coms. The successful candidate will be responsible for providing exceptional customer support to our clients from around the world.

### Job Responsibilities:

* Assist customers via inbound and outbound calls, ensuring a high level of satisfaction and loyalty.
* Meet and exceed call quality standards, providing timely and effective problem resolution.
* Maintain strong customer relationships, demonstrating a high degree of internal and external customer service.
* Utilize effective problem-solving skills to ensure timely recognition and resolution of customer issues.
* Adhere to internal policies and procedures, ensuring compliance with legal parameters and company standards.
* Record and update customer information via our internal systems, ensuring accuracy and efficiency.
* Resolve customer queries at the first point of contact, ensuring a positive outcome for both the company and the customer.
* Influence and negotiate with customers to ensure a satisfactory outcome, demonstrating a high level of professionalism and expertise.

### Requirements:

* Graduate with a minimum of 9 months to a maximum of 5-6 years of experience in a BPO customer service role.
* Excellent telephone manner and interpersonal skills, with a customer-focused and enthusiastic approach.
* Ability to work in a fast-paced environment, with strong problem-solving, questioning, negotiating, and influencing skills.
* Adaptability to change and ability to work under pressure, with a high degree of accuracy and attention to detail.
* Basic keyboard proficiency and ability to handle high-profile clients and escalation queues.
* Ability to answer general queries and provide accurate information.

### Benefits:

* Competitive CTC (Cost to Company) up to 5 LPA, inclusive of incentives, allowances, and CAB (Conveyance Allowance).

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