
Director of Service Excellence
5 days ago
Job Overview
This role is responsible for leading the Technical Services department, focusing on international markets and developing a service strategy to achieve set targets. The successful candidate will be expected to manage teams effectively, ensuring efficient service delivery and customer satisfaction.
Key Responsibilities
- Develop and implement a service strategy aligned with business objectives
- Lead and manage cross-functional teams to deliver high-quality services
- Ensure effective communication with stakeholders, including customers and internal teams
- Foster a culture of innovation and continuous improvement within the Technical Services department
Requirements
To succeed in this role, you will need:
- Proven experience in team management and leadership
- Excellent communication and interpersonal skills
- Able to develop and implement strategies to drive business growth
- Familiarity with technical services operations and customer support
Benefits
The successful candidate can expect a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that supports innovation and teamwork.
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