Customer Experience Specialist

18 hours ago


Tiruchi, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 10,00,000

Executive Role: Customer Experience Specialist

We are seeking an exceptional Customer Experience Specialist to deliver outstanding customer service and resolve issues efficiently.

Main Responsibilities:

  • Handle customer inquiries with professionalism, empathy, and effective communication.
  • Manage escalations promptly and provide timely resolutions.
  • Collaborate with internal teams to resolve urgent customer issues.
  • Maintain clear and regular communication with customers to ensure a seamless experience.
  • Document all queries and resolutions for continuous service improvement.

Requirements:

  • 1-3 years of experience in customer-facing roles, travel operations, or related fields.
  • Strong problem-solving and decision-making skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer relationship management (CRM) systems and technology.

About the Opportunity:

This is a dynamic role that offers a competitive salary package and opportunities for growth and development within our organization.

What We Offer:

  • A collaborative and supportive work environment.
  • Ongoing training and development opportunities.
  • A chance to make a positive impact on our customers' experiences.


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