Experience Excellence Specialist

2 weeks ago

Tiruchi, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 80,00,000
Experience Excellence Specialist

We're scaling fast, and design is at the core of how we connect with parents and kids.

Job Overview:

  • The Experience Excellence specialist will track and manage customer experience, including proactive communication through calls, surveys, and WhatsApp.
  • Work cross-departmental and on cross-functional projects to improve customer purchase and delivery experience.
  • Have a customer-first attitude, passion to solve customer problems, empathy, patience, and a passion for helping others.
  • Have good problem-solving skills to answer customer queries and tune into the customer's voice.
  • Savvy with data management and churn insights from complex customer data.

Requirements & Qualifications:

  • Pursuing bachelors or masters from a Tier I university.
  • Proficiency in Excel, analytics, and web tools for consumer engagement.
  • Excellent communication and interpersonal skills.
  • Fluency in English is a must.
  • Problem-solving abilities and attention to detail.
  • Ability to work collaboratively.
  • Interest in FMCG and kids' nutrition will be a great added advantage.
  • Ability to work in a fast-paced start-up environment and manage multiple tasks.
  • Flexibility to work in shifts, including weekends, and holidays as per customer queries.

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