Expert Problem Solver and Technical Advocate

1 day ago


Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 24,00,000

About the Role

The Technical Support Specialist plays a pivotal role in ensuring seamless technical experiences for customers.

Responsibilities:

  • Respond to customer inquiries and provide expert technical assistance.
  • Diagnose and troubleshoot hardware and software issues with precision.
  • Document and track customer interactions in our support system, fostering efficient resolution.
  • Collaborate with other teams to resolve complex issues, driving collective success.
  • Provide comprehensive training and support to customers on product usage, enhancing overall satisfaction.

Qualifications:

  • A Bachelor's degree in Computer Science or a related field is essential.
  • Relevant certifications are highly valued.

Required Skills:

  • Develop and apply strong problem-solving skills to tackle complex technical challenges.
  • Excel in communication and interpersonal interactions, building trust with customers.
  • Proficiency in troubleshooting technical issues with ease.
  • Experience with customer support software is a must.

Preferred Skills:

  • Familiarity with networking concepts enhances our team's capabilities.
  • Knowledge of cloud services and applications is beneficial for innovative solutions.


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