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Digital Transformation Partner
2 weeks ago
Senior Client Relationship Manager Opportunity
">This is an exceptional chance to work with leading enterprise clients, influence their digital transformation journey, and build long-term partnerships as part of a collaborative team.
">- Manage a portfolio of enterprise clients and establish strong relationships with them.
- Understand client strategies, challenges, and technical environments to deliver tailored solutions that meet their needs.
- Lead onboarding, executive reviews, and strategic planning sessions to drive client success.
- Represent the client internally by working closely with cross-functional teams such as Product, Engineering, Sales, and Customer Success.
- Conduct executive-level discussions and align solutions with client objectives to drive business outcomes.
- Use data, KPIs, and market insights to provide recommendations and measurable value to clients.
- Identify opportunities for growth through upselling, cross-selling, and expansion to increase revenue.
- Translate client feedback into actionable improvements in products and services to enhance customer satisfaction.
- Stay up-to-date with industry and technology trends to advise clients effectively and provide expert guidance.
Requirements
">- 10+ years of experience in account management, client success, or consulting within a technology environment.
- Proven track record of managing complex, multi-stakeholder enterprise relationships and delivering successful outcomes.
- Strong knowledge of enterprise IT and cloud infrastructure (AWS, Azure, GCP) and ability to translate technical concepts into business value.
- Excellent communication, negotiation, and executive-level presentation skills to influence senior decision-makers.
- Proven ability to build trust and credibility with clients to drive long-term partnerships.
- Proficiency in CRM systems (Salesforce, Zoho) and experience with data-driven engagement strategies.
- Bachelor's degree in Business/Technology; MBA is an advantage.
